FAQ's

Welcome to the Youxingfushi FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick and helpful answers. If you can't find the information you're looking for, please don't hesitate to reach out to our customer service team for further assistance.

  1. Do you offer wholesale pricing?
    Yes, we specialize in serving wholesale users. We offer competitive pricing for bulk orders. Please contact our customer service team for more information regarding wholesale pricing and requirements.

  2. What is your shipping policy?
    We offer worldwide shipping. Once your order is confirmed and payment is received, we will process and ship your items within [X] business days. Shipping times may vary depending on your location and the shipping method chosen at checkout. For more details, please refer to our Shipping Policy page.

  3. What payment methods do you accept?
    We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Please note that payment options may vary depending on your location. All payments are processed securely to ensure your financial information is protected.

  4. What is your return/exchange policy?
    We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer service team within [X] days of receiving your order. We will guide you through the return/exchange process. Please refer to our Return Policy page for detailed information on eligibility, conditions, and instructions.

  5. Are your products true to size?
    We provide detailed size charts for each product to help you find the perfect fit. We recommend referring to the specific size chart provided on the product page to ensure an accurate fit. If you have any further questions about sizing, please contact our customer service team for assistance.

  6. Do you offer customization or private labeling services?
    At the moment, we do not offer customization or private labeling services. However, we are constantly exploring new opportunities to expand our offerings. Stay tuned for any updates or changes in our services.

  7. How can I contact your customer service team?
    You can reach our customer service team via phone at +86 13923963452 during our business hours, Monday to Friday: 9:00 AM - 6:00 PM (GMT+8). You can also send us an email at yxfs001@outlook.com. We strive to respond to all inquiries within 24 hours.

  8. Can I track my order?
    Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply enter the tracking number on our website's Order Tracking page to get the latest update on your package.

We hope these FAQs have addressed some of your concerns. If you have any other questions or need further assistance, please don't hesitate to contact our customer service team. We are here to ensure that your experience with Youxingfushi is enjoyable and satisfactory.